What is Scoutbees?
Scoutbees is a SaaS application that can reduce downtime and proactively monitor the availability and health of your corporate applications. These can published resources through the EUC used in your environment, such as Citrix Virtual Apps and Desktops or VMware Horizon, or any Network resource such as those that can be delivered as a web service, API or website.
There are two main concepts you should get familiar with:
Hives are the locations from where the Scouts (tests) are initiated. You can choose from our own managed Cloud Hive locations to test publicly available applications or you can host your own Custom Hive in any location in your network.
- Cloud Hives are hosted and managed by us and can be used to initiate a test of publicly available applications, services and hosts such as VPN gateway, public websites and APIs, public DNS servers and more.
- Custom Hives are encapsulated and distributed executable of the Cloud Hive to enable testing internal applications, hosts and services such as internal websites, internal servers and more.
Scouts are the proactive tests you configure to monitor the availability and health of various applications and services. These Scouts can run from Cloud Hives or Custom Hives.
Dashboard and Alerts
Once you set up your Scouts to run from a Cloud or Custom Hive, the scouts send the metric-based data to be processed for visualization, proactive analytics, and alerts. You can see the data relating to the success or failure of the tested connections in the dashboard. If you set up alerts, you can be alerted when thresholds are breached or based on the parameters you configured.
Basic Steps Overview
I - Access Add New Scouts
You click Create Scout from the main page and the Add New Scout dialog opens.
In the top tab, you then select from either EUC to create a Scout that check the availability and health of EUC published resources or Network for general network tests. The options for each are detailed below under III - Create Scouts.
II - Select Hive
You select from the two different types of Hives:
- Cloud hives are already set up in the Scoutbees environment and can test publicly available gateways.
- There are 3 different global locations you can choose from: US, Europe & Asia.
- Since we manage the cloud Hives, there is no set up required for you!
- Custom Hives enable you to create Scouts that test internal applications, hosts and services that aren't accessible by the Cloud Hives.
- Click here for instructions and network requirements. You must first create your Custom Hive for it to appear as an option when creating Scouts.
III - Create Scouts
You create Scouts to simulate accessing EUC resources by selecting from the dropdown list. To read more about some of types and how to configure them, click each name.
- Citrix Virtual Apps and Desktops- Netscaler Gateway
- Citrix Cloud Gateways
- Citrix Virtual Apps and Desktops - Storefront *This scout can be run only from a Custom Hive.
- VMware Horizon Connection Server/UAG
- VMware Workspace One
- VMware Security Server
Note: VMware documentation is under construction.
You can create scouts from either Custom Hives or Cloud Hives to simulate accessing Network resources via the following:
- Ping. Test the the availability and the packet round-trip time from the Scout’s origination point to the resource in question.
- Traceroute. Test the available routes taken by packets across an IP network to reach the destination.
- DNS Lookup. Test both the availability and health of DNS servers and whether the response of a query for a domain in question brings back the desired result.
- HTTP/S. Test that allows you to check multiple parameters related to website and web services connectivity
IV - Optionally Create Alerts
Monitoring your application and services availability wouldn't be complete without the ability to know when issues occur. Scoutbees gives you the ability to create Scout Alerts and Notification Policies that actively notify you or your team about these issues.
You can create an alert on each Scout you create.
The alert policy has the following parameters:
- Conditions Logic. One or more conditions are able to be joined with AND or OR statements.
You assemble the conditions rule with three main components:
- Metric Name. Select the name of the metric from the drop-down list.
- Trigger rule. Select the trigger rule. These can include Equal, Not Equal, Greater, Less, etc.
- Trigger threshold. Specify the trigger threshold.
- Data Window. Determine how many subsequent times the trigger has to be triggered before sending the alert notification.
- Notification Method. Choose the notification method and recipient to be informed once the conditional logic is met during the configured data windows.
For details, see Alert Policies.