The Citrix NetScaler Gateway based Scout's purpose is to check that published resources are successfully opened through the Citrix NetScaler Gateway either via the Cloud (with Cloud-based Hives) or via On-Prem/Custom locations (with Custom Hives).
The NetScaler Gateway based Scout will check the health and duration of the following connection phases -
- Connecting to Gateway.
- Logging in.
- Enumerating Published resources.
- Downloading the ICA file of the tested published resource.
- Connecting the published resource's session.
- Validating that the Session is successfully established.
This step actually tests a number of sub-steps, such as:
- Checking if the published resource is available
- Accepting connections
- Measuring the time it took the server on which the session been created to process the session and release the control to the client
Connecting to Gateway with 2FA/OTP
Scoutbees supports authentication to gateways configured with a Single-Step, Two-Factor authentication (when the OTP code is provided on the same authentication form as Username and Password). For example:
You can create Scouts with the following OTP authentication -
- Static PIN - A static PIN code needs to be configured on the Active Directory credentials that will be used for the Scout.
- TOTP Code - To improve the 2FA security and not set a static OTP code, you can register Scoutbees as a verified TOTP device, this way the OTP authentication will work the same as a regular user enters the always changing code he see on the authentication app (such as Google Authenticator).
To get the TOTP code, follow the steps of registering an OTP device which the user will use for the Scout, and then copy the provided code. For example:
Note: Two-Step authentications is currently not supported.
Create a Scout for Citrix Virtual Apps and Desktops - NetScaler Gateway
- If the Scout is supposed to run from a custom location, make sure you have at least one Custom Hive created on your account. How to Create a Custom Hive.
- In the Gateway Type section, choose Citrix Virtual Apps and Desktops - NetScaler Gateway.
- In the address section, type your actual Gateway's address, the same address used for user connections, for example: (https://gateway.domain.com ).
- In the Username and Password sections, type the credentials that will be used for this Scout. If a domain selection is needed, type the domain before the username with a slash between them (domain\user).
- In the OTP section, choose to appropriate OTP setting if applicable.
- Click the Get Resources button, and choose the desired published resource.
- Choose the desired interval on which the Scout will be running.
- Name the Scout.
- Click the Create button.